Refund Policy

1. Introduction

At Speaking Mastery School, we are committed to your satisfaction and success. This Refund Policy outlines the terms and conditions under which refunds and cancellations are processed for our educational services, courses, and consultations.

Please read this policy carefully before enrolling in our programs. By purchasing our services, you acknowledge and agree to the terms outlined in this Refund Policy.

Business Name: Speaking Mastery School
Registration Number: 18433248
Address: 89 Wood Stream Collinshaven, NP4 8LA, United Kingdom
Contact: [email protected] | +449459094283

2. Course Cancellation and Refund Timeline

Refund eligibility is determined by when you submit your cancellation request relative to the course start date. All cancellations must be submitted in writing via email to [email protected].

3. Personal Consultations

3.1 One-Time Consultations

• More than 48 hours before appointment: Full refund or free rescheduling
• 24-48 hours before appointment: 50% refund or free rescheduling
• Less than 24 hours or no-show: No refund, rescheduling subject to £50 fee

3.2 Consultation Packages

For pre-purchased consultation packages:

• Unused sessions may be refunded at 75% of their pro-rata value within 30 days of purchase
• After 30 days, no refunds are available, but sessions may be transferred to another person
• Packages expire 6 months from purchase date

4. Online Courses and Digital Content

4.1 Pre-Recorded Online Courses

For self-paced online courses with immediate access to materials:

• Within 7 days of purchase AND less than 20% content accessed: Full refund (minus administrative fee)
• After 7 days OR more than 20% content accessed: No refund available

4.2 Live Online Courses

Live online courses follow the same refund timeline as in-person courses (see Section 2).

4.3 Downloadable Materials

Once digital materials have been downloaded, they are non-refundable due to the nature of digital goods.

5. Group Workshops and Seminars

For one-day workshops and seminars:

• 7+ days before event: Full refund (minus £25 administrative fee)
• 3-6 days before event: 50% refund or credit toward future event
• Less than 3 days before or no-show: No refund

Early bird discounts are non-refundable but may be transferred to another attendee with prior approval.

6. Course Transfers and Substitutions

6.1 Transferring to Future Course

If you cannot attend your enrolled course, you may transfer to a future session of the same course:

• First transfer: Free (must be requested at least 7 days before course start)
• Second transfer: £50 transfer fee
• Third transfer: Not available; cancellation policy applies

Transfers are subject to availability and must be used within 12 months of original enrollment.

6.2 Substituting Attendee

You may substitute another person to attend in your place:

• No fee if notified at least 3 days before course start
• £25 administrative fee if notified less than 3 days before
• Substitute must meet course prerequisites
• Original purchaser remains responsible for payment

7. Course Cancellation by Speaking Mastery School

In the rare event that we must cancel a course due to insufficient enrollment, instructor unavailability, or other unforeseen circumstances:

• We will notify you as soon as possible (typically at least 7 days before start date)
• You will receive a full refund of all fees paid, including any administrative fees
• Alternatively, you may choose to transfer to another available course
• We are not responsible for any additional costs you may have incurred (travel, accommodation, etc.)

8. Medical and Emergency Circumstances

We understand that unexpected medical emergencies or serious personal circumstances may prevent you from attending a course. In such cases:

• You must provide documentation (medical certificate, legal documents, etc.)
• Request must be submitted within 7 days of the occurrence
• We will work with you to find a suitable solution, which may include:
• Full refund (minus administrative fees)
• Free transfer to future course
• Extended credit valid for 18 months

Each case is evaluated individually at our discretion.

9. Dissatisfaction with Course Quality

Your satisfaction is important to us. If you are unsatisfied with a course:

• Contact us immediately during or within 7 days after the course
• Provide specific feedback about the issues encountered
• We will investigate the matter and may offer:
• Additional support or materials
• Partial or full refund
• Credit toward another course
• Free repeat of the same course

Refunds for quality concerns are provided at our sole discretion after investigation. Claims submitted more than 14 days after course completion will not be considered.

10. Payment Plan and Installment Refunds

If you are on a payment plan:

• Refunds are calculated based on payments made to date minus applicable fees
• You must complete all scheduled payments before receiving a refund
• Cancellation does not cancel remaining payment obligations unless you are within the full refund period
• Early payment plan cancellations may incur additional administrative fees

11. Promotional Offers and Discounts

• Courses purchased with promotional discounts or special offers are subject to the same refund policy
• Refunds are calculated based on the actual amount paid, not the original price
• Special promotion bundles may have specific refund terms disclosed at the time of purchase
• Gift certificates and promotional vouchers are non-refundable

12. Corporate and Group Bookings

For corporate training and group bookings (3+ participants):

• Custom refund terms may be negotiated and specified in the service agreement
• Minimum cancellation notice is typically 14 days
• Partial participant cancellations may be subject to different terms
• Contact us directly for corporate refund policies

13. Refund Processing

13.1 How to Request a Refund

To request a refund:

1. Send a written request to [email protected]
2. Include:
   • Your full name and contact information
   • Course or service name and date
   • Order/invoice number
   • Reason for refund request
   • Supporting documentation (if applicable)
3. We will respond within 2-3 business days to acknowledge receipt
4. Refund decisions are typically made within 5 business days

13.2 Refund Method and Timeline

• Refunds are issued to the original payment method
• Processing time: 5-10 business days from approval
• Bank/card processing time: Additional 3-5 business days
• Total time from approval to funds received: Up to 15 business days
• Wire transfer refunds may incur bank fees deducted from refund amount

13.3 Administrative Fees

Where applicable, administrative fees cover:

• Transaction processing costs
• Instructor and facility commitments
• Materials preparation
• Administrative processing time

14. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Completed courses or consultations
• Downloaded digital materials and course recordings
• Third-party materials or textbooks purchased separately
• Certification fees and examination costs
• Gift certificates and promotional credits
• Membership fees and subscriptions (after first 14 days)

15. Credit Notes and Store Credit

In lieu of a refund, we may offer credit notes or store credit:

• Credit notes are valid for 12 months from issue date
• Can be used toward any of our services
• Non-transferable and cannot be redeemed for cash
• Cannot be combined with certain promotional offers
• Unused credits expire and cannot be refunded

16. Disputes and Appeals

If you disagree with a refund decision:

1. Contact us within 14 days of the decision with additional information
2. Your case will be reviewed by senior management
3. We will provide a final decision within 10 business days
4. If still unsatisfied, you may pursue resolution through:
   • Alternative Dispute Resolution (ADR) services
   • Your credit card company's dispute process
   • Small claims court or other legal channels

17. Chargebacks and Payment Disputes

18. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Apply to purchases made after the effective date
• Not affect refund terms for existing enrollments

We encourage you to review this policy periodically.

19. Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer protection laws, including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Distance Selling Regulations

You may have additional rights depending on your location and circumstances.

20. Contact Us

For questions about this Refund Policy or to request a refund, please contact us:

We aim to respond to all refund inquiries within 2-3 business days.

21. Acceptance

By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.